Bad, Bad Companies

December 16, 2008

Bank of Internet – Is It A Scam?

Filed under: Bank of Internet — heather @ 2:42 am
Tags: , ,

I don’t have a checking account anymore since what happened with Union Bank of California. Since I ‘ve had troubles with local banks, I think I’ll try an internet only bank this time. After all, the less you deal with them the fewer hassles they can give you, right?? Right?? I searched on for internet-only banks and the best-looking deal was to open a checking account with Bank of Internet USA. They offer 3.4% interest on a checking account, with a minimum balance of $5000.

I went through their online application process, then on the last screen told me that they could not complete the application because they need more information from me. I got 3 duplicate emails from “No Reply”:

Prior to proceeding, for your protection, we must validate the information you provided. In order to finalize your application, you will need to provide the following list of items before we are able to continue with the new account process:

  • Copy of your current Driver’s License
  • Copy of your Social Security Card
  • W-9 Form (available on our website under HELP & SUPPORT tab, click on BANK FORMS)
  • Most recent Utility Bill (must be original copy) to verify residential address

You may fax the above items to 858-350-0443 or mail to: PO Box 919008, San Diego, CA 92191-9872(all documentation must be clear and legible). If the above information is not received within 10 days of this notice, this account request will be declined.


Application Review Department
Bank of Internet USA
Seems like steep requirements, but they are an internet bank after all, and cannot meet you in person. The strange thing is, who gets original copies of their utility bills anymore? The same people who would use an internet-only bank? Not likely. Anyway I faxed them all of these things including a copy of my “original” utility bill, which I doctored to make look “original” through fax.
I did not hear from them for several days. There was no contact info in the emails they sent me. Their only contact email on the website was I don’t expect that I would get a reply from a generic email address, so I called their 800 number, and after a huge phone tree, got the option for checking the status on a new account application. It said to email them at I did. It bounced back undeliverable.

At this point, I imagine that Bank of Internet is 3 guys in a windowless rented office in the back of some industrial complex. The first guy, let’s call him Greg, has a cousin in Nigeria who is sitting in an internet cafe when he says “There’s got to be a better way to make money than this… I know! I have a cousin in America. I’ll have him open a bank for us, and then people will just send us money! We’ll call it ‘Bank of Internet'”!! The second guy, Gary, took some computer classes is community college and offered to build the website. The third guy, Andy, his brother owns the industrial complex. Andy’s Mom recorded the voice mail phone tree.

I sent the following email to

I have not heard from you since faxing my documentation for my checking account application. I hope you got it. I have some other questions for you too:

1. Why does your voice mail system tell me to email to check the status of my checking account application? Why can’t someone help me with that on the phone?
2. Why do emails sent to bounce back as undeliverable?
3. When you send emails, why are they from “No Reply” rather than “Bank of Internet”?
4. Was your fax machine out of paper last Friday?
5. Does the founder of this bank have a cousin in Nigeria?


Heather [Lastname]
I was impressed that they bothered to reply several of days later, but Victor was not exactly helpful:

1. You can talk to customer service for status of an checking account application.
2.If you have questions contact us at
3. What emails are your refering to?
4. To my knowledge the fax machine was not out of paper
5. I cannot confirm or deny if the founder of the bank has a cousin in Nigeria. That is personal information.


It doesn’t seem like Bank of Internet will take my money. I won’t say that it’s a scam, but they are certainly not professional and cannot get their act together if they can’t process a simple new account application.



  1. Dear Heather:

    I am the CEO of Bank of Internet.

    I am sorry you had a bad experience with our customer service process.

    We work hard on our customer service but we are not always perfect and do make mistakes.

    Our validation process is very stringent because we are attempting to protect people from identity theft and we are an internet bank.

    This process may not have been well executed in your case.

    With regard to being a “real” bank, we are a NASDAQ listed (Ticker: BOFI) publically traded $1.3 billion FDIC insured bank with a long operating history.

    You can check us out at the FDIC website and pull our SEC filings.

    Sorry you had a bad experience.

    Hope you are well.


    Comment by Greg Garrabrants — April 7, 2009 @ 2:13 pm

  2. Heather,

    You were right.

    The CEO’s name is Greg.


    Comment by Mitch Van Sant — July 15, 2009 @ 11:32 am

  3. I had the same experience as Heather above. Bank of Internet still refused to accept my membership application even after I showed up at their headquarter with my Driver’s License, USA Passport, and a current Utility Bill! Unbelievable!
    My incident I think is even more interesting. After being rejected by answering a few identity check questions incorrectly online, I also called their customer service. I spoke to a representative who instructed me to visit their Headquarter Office in San Diego for identity verification since I live in Orange County only if I wanted to move forward with opening a savings account with them. He specifically asked me to bring three forms of IDs, my Driver’s License, US Passport, and a current utility bill. He set up an appointment up for me and instructed me that when I arrive, ask the front desk person to speak to a lady by the name of Debbie Olson. I drove all the way down to San Diego. The entrance was in the back of a building and the front lobby was a size of 10’x10′ cubicle with an ATM room adjacent to it. I saw a lady walking by and I asked to see Debbie Olson. She asked if I brought some form of identification as if she was expecting me. I gave her my passport and Utility Bill. After about 10 minutes of standing in entrance, a lady identified herself as Debbie Olson walked up to me with a stack of paper in her hand. She asked to see my driver’s license as well. She then immediately proceeded with asking personal questions such as my previous addresses and my credit cards history and kept referring back to the stack of paper she had in her hands. I was shocked by this because she asked such personal questions in such a public location. At least bring me into a conference room. We went into the adjacent ATM room after I insisted on having some privacy. Along with her coworker, she read off approximately 10 questions from the stack of paper that may have been my credit report. When did I give this bank permission to inquiry my credit report? Debbie Olson excused herself after asking me approximately 10 questions. She came back about 5 minutes later and said, “I have to ask you one last question”. She asked me to state the home address that I lived in 10 years ago. According to her, I was way off. She shook her head and said, “Sorry but we have to deny your application”. I asked to speak to the President. She said he was aware of the situation and does not want to speak to me. I was so surprised not only by the rejection but mainly by how she handled situation. I was thinking to myself…How do I remember an address that I lived in more than 10 years ago? For a guy with almost a perfect credit score, high income, high savings (unknown to Bank of Internet), I was puzzled for being rejected even with a Government issue identification. Looking back in a way, I am glad I was rejected because I would never want to put my money in a bank like Bank of Internet. Is this a form of identity check or simply an excuse to discriminate?
    How much more identification to do you need even after a customer shows up in person with a California issued Driver’s License, a US Government Issued Passport, and a current Utility Bill! If I had told them that I would transfer my $250,000 from to Bank of Internet instead of the $1,000 I put on the application, the outcome would have been very different!

    Comment by Vince — July 29, 2009 @ 2:27 pm

  4. Just don’t deal with these folks. I’m a “depositor” of $200K+. I’ve spent two weeks opening a savings account. A check has cleared my local bank a week ago. They have my money. Since the money cleared locally, these jokers won’t even verify if I have an account yet. I can’t get a logon setup until they send me something (who knows what) via US mail. This is from Bank of INTERNET??? — I think a more accurate name would be No Tech No Branch Bank. They are totally technically inept. You can open an account and logon at most institutions instantly or at the very latest within 48 hours.

    To top it off their phone “support” is beyond rude giving me suggestions such as “check your mail”. When it involves +$200,000 — I AM CHECKING MY MAIL! I’m on the verge of calling the banking commission.

    Do yourself a favor – do this one thing and you’ll understand all of these complaints instantly. Call their number and ask a few questions. Call Ally or anyone else and ask a few questions. The DIFFERENCE will be extremely APPARENT! These guys don’t CARE, they’re INEPT, they’re RUDE, and they have no idea how to fix it. Here’s the quote from their “about us” section on the website – what a load of crap:

    “Our goal is to provide our clients with an exceptional banking experience in order to foster long-term relationships. We respectfully invite you to open an account with us so that you can experience what sets us apart from our competition.”

    Yep, it sets them apart – way apart – they stink.

    Comment by Bill — July 31, 2009 @ 7:12 am

  5. About a month or at the most 6 weeks ago B of I topped Fat Wallet with an offer of 2.50% — pretty good these day. A couple of weeks ago I thought, gee, that’s pretty good. While my application was being processed they dropped it to 2.25%. As with the previous posting I have been waiting and waiting for this mail to arrive with instructions for logging on (since I was notified that my Application was approved). Just now I find that they have dropped their rate to 2.02%. I guess that offer of 2.50% was a publicity stunt to attract new money. But was not a serious offer at all. I like Fat Wallet — they just tell it like it is. But some of the rates that get posted or as phony as a three dollar bill — especially B of I’s.

    Comment by Ron — August 6, 2009 @ 7:58 am

  6. My experience with BofI is very similar to Ron’s as stated in his review #5 above.

    Be-aware that BofI is like a crook trying to use scam to get new fund. The 2.5% rate on 7-20-09 is only good for one week, then it’s going down rapidly. Now it’s down to 1.65% on 8-29-09.

    It took a long time for application to be approved and 3 days interest was lost when transfering money from my previous bank into B of I.

    I am withdrawing all my money out ASAP. But make sure to leave $1 for 90 days in my account before closing, otherwise BofI will charge me $25 penalty for early closing of account.

    Comment by Jack — September 13, 2009 @ 12:16 pm

  7. Thanks for this website. From the looks of things this saved me all kinds of misery as I was set to invest a chunck with bank of internet.. I have enough issues with Mass Mutual Insurance at the moment, I don’t need anymore drama like this. Thanks again.

    Comment by Robert — November 9, 2009 @ 8:37 am

  8. I have banked with BOFI since 2003, and I am very happy customer. They reimburse me for any ATM charges, and they pay more interest than most banks on a checking account. Also, there has never been a charge for Bill Pay. I was never happy with the other brick and mortar banks. I consider myself lucky to have found Bank of Internet.

    Comment by Andrea — November 13, 2009 @ 4:57 am

  9. I’ve never had any problems with this bank. My application was accepted quickly. My deposits (checks sent by mail) are always quickly deposited. All ATM charges (worldwide) are reversed. ANd I get interest. I only use them for my overseas travels because their ATM card has no “overseas” fees like every other bank I checked into. Maybe I’m just lucky so far…

    Comment by John — November 17, 2009 @ 9:59 pm

  10. Well, by now you should be getting the picture on Bank of Internet. I won’t go into details, but suffice it to say that I did not have a good experience with these people. The internet experience was great and I was impressed. Later when I found out about the unpublished rules, I called them on the phone. The woman I spoke with had the worst attitude I have ever experineced with a bank, and I talk to a lot of them. I will be pulling my $100,000 out at maturity.

    If CEO Greg Garrabrants is still reading this chain…Get a grip Greg, your operation needs a lot of improvement, and it starts at the top.

    Comment by Phil — December 10, 2009 @ 2:01 pm


    Comment by Mike — December 16, 2009 @ 11:05 pm

  12. I think the comments on #8 (Andrea) and #9 (John) look fishy to me. Must have been posted by BOFI employees themselves. lol

    Thanks people for helping others by sharing your experiences. Saved me the trouble.

    Comment by Brian — January 6, 2010 @ 9:17 am

  13. I was very surprised to read the negative comments at this site. For several years I have banked with Bank of Internet, I have found their services (vis-a-vis checking accounts, savings accounts, CDs) to be exceptionally easy and efficient and the many individuals who have assisted me via phone courteous and helpful. As I am over 65, I have a lot of experience as a banking customer with which to make comparisons.

    Comment by Jake Engle — January 19, 2010 @ 8:12 am

  14. @Jake Engle – I’m calling BS on that last post. BofI, next time you post a positive review about yourself, make it a little more believable. 😉

    Comment by Ed — January 26, 2010 @ 9:49 pm

  15. Lol, another fishy post by one of the BofI’s garbage employees. These people are the worst scammers around.

    Comment by Mike — February 2, 2010 @ 2:00 am

  16. Sorry to hear about the bad experiences – but maybe those are actually the fake stories, huh? Garbage Anyother Bank employees? Anyway, so far I had good experiences with BofI.

    Comment by Uwe — February 13, 2010 @ 3:27 am

  17. Ally has slightly lower int rates, but they are easy to deal with. has many options… Best of luck! Gary

    Comment by Gary — March 30, 2010 @ 8:29 am

  18. ALOHA:…. hope i find everyone well… i have been with B of I for a few years, and, a friend who introduced me to B of I had been with them a few years prior to that…. though at times they can be a bit of a challenge, for the most part, they have been WONDERFUL…. though their rates are no longer as high as they use to be, they are still better than most local banks…. however, my credit union now offers better rates, so i will switch the bulk of my money to the credit union….. i have a CD with ally bank, which use to be GMAC…. their rates have also gone down below my local credit union…… such as the entire economy…. nevertheless, B of I is certainly NOT A SCAM and is a legitimate business…. AARP has also given to them their blessing…. aloha from the northshore of maui…. ;o}

    Comment by NIKHILANANDA — June 23, 2010 @ 1:15 pm

  19. Could it be that B Of I is just amassing a lot of information like Vince #3 just to collect personal information? Now that they have the SSN, the credit report and history, his DL # and all that information do they store these in some kind of database for future use (bad future use) ?

    Comment by Connie — September 23, 2010 @ 11:42 am

  20. I haven’t used BofI for about 18 months, but when I had my (substantial) deposits with them, I was completely satisfied. Did my due diligence because, being in law enforcement, I thought it sounded pretty dicey. FDIC check showed good, found no issues with their filings. I went ahead and deposited. Never had an issue, withdrew my money at maturity without so much as a stutter.

    Comment by Rick — October 5, 2010 @ 5:27 pm

  21. Opened a checking account on 8/17/10, and still have not been able to access my account on line!
    Do not feel very confident after reading all the comments from dissatisfied customers. Am reconsidering keeping account open.

    Comment by Helen — October 15, 2010 @ 3:06 am

  22. Thanks for all the postings with your experiences with Bank of Internet. I was looking to open a new $100k CD with them but after reading all of the problems I changed my mind. I hope all of you are able to get your money back out of them. I’ll look for a different bank.

    Comment by Michael — October 16, 2010 @ 9:48 am

  23. I have never, ever had a single issue with this bank for over five years. You are all either exaggerating, technically incompetent, or just whiners. If you don’t like B of I, go to your local bank and get screwed over by inflated fees. Believe me, they’ll be happy to take your money.

    Comment by Howard — October 17, 2010 @ 6:32 am

  24. Hey Guys. All of your comments will cause an interested customer to think twice about keeping there money at Bank of Internet but they do have better rates than some of the other institutions. I’m going to Make an attempt to open a CD with Bank of Internet. I’ll let you know how this goes and will provide feedback on the customer service, time it takes to actually open the account, and time it takes for me to log-on onto their website and access my account detail. Toon in……..


    Comment by Chino — October 18, 2010 @ 8:01 am

  25. This is an update. I received an email the same day I applied for a CD via BofI’s website. The email explained that my information was verified and that I’ll be receiving some docs in the mail for me to sign and let them know how I would fund the account. Three days later a representative from BofI called me, verified some information, then told me that the documents have been sent and should arrive between 5 – 7 business days from when the app was filled. I actually got it the next day so from the time I filled out the app it took 4 days to receive the docs. I filled out the docs and sent them to BofI. Oh yeah, the representative that called me said that the CD promotional rate I applied for will be held and that if it changes that I will not lose the promotional rate applied for. So, so far so good. Let’s see if my rate does not change. Also, let’s see how long it will take BofI to actually open my account and give me access to my account on line. Oh, last thing, the representative was nice and answered all my questions, though she could have been a little more professional, so I guess it was average service. Toon in.

    Comment by Chino — October 22, 2010 @ 10:59 am

  26. I am a 68 year old retiree. I was going to deposit $50,000 today, but after reading these reviews I am having second thoughts. I don’t think that much info was required when I applied for my passport to travel abroad.

    Comment by Sandra Boostrom — October 25, 2010 @ 2:22 pm

  27. I received an email from BofI today letting me know that my account has been funded. The email says that I’ll be receiving account information soon. This is where some stated that it took weeks and even months for them to get their internet account information. I hope this will not happen to me. Let’s see how long it’ll take for me to receive my account information and sign into my account via the web. So far this process has been very smooth, but let’s not celebrate yet as the last step (access my account online) is not yet complete. Will keep you updated.


    Comment by Chino — October 27, 2010 @ 5:45 pm

  28. Would you prefer that they be quick to take your money?

    Comment by Tom — October 29, 2010 @ 5:18 pm

  29. Hey all,

    Received the BofI welcome letter today 🙂 with directions on setting up my account on their website. I went on the website and did just that. It took about 4 minutes to set up the account and could have been quicker but didn’t know what password to choose. So now I have access to my account online and can see my deposit and pertinent account details, so that’s good. I got to say, my entire experience from beginning (researching) to the end (seeing my account on line) wasn’t as bad as I feared. The only exception preventing a “A” grade was that their customer service, which I give a “B”. So, I recommend anyone looking to open an account at BofI to move forward and do it. For peace of mind regarding if the website is legit, access their website via the FDIC government website. I hope my experience will help some of you decide if BofI is for you. If not there are a ton of other banks out there that will help you. Take care.


    Comment by Chino — November 1, 2010 @ 12:36 pm

  30. I have had problems with them. I wanted to close my account since they deactivated my debit card for some unknown reason. Now they wouldn’t let me close my account and send me a check. They wouldnt even send me a debit card to take my money out. I have been their customer for about 6 years now. Problems started from last year. They couldnt let me log in and manage my account. They have deactivated it all, and when I call them, they’re just rude and just don’t help me!

    Comment by BOI_Customer — December 22, 2010 @ 9:22 pm

  31. I have had a great experience at this Bank and been a customer for years. Amazing products and rates.

    Comment by Jeff — December 24, 2010 @ 12:08 am

  32. I have been a customer for a long time and the service is incredibly courteous and the rates are always really good. You should look at the people that they have working there in management. They have been around longer than almost all internet banks. A great bank overall.

    Comment by Mike Phillips — January 2, 2011 @ 7:34 pm

  33. I see that anyone with a positive review is assumed to work for the bank.
    I do NOT work for Bank of Internet. But I have banked with them for about 7 years and have never had one problem with them.

    Yes, you have to verify your identity. And yes that has to be done via snail mail or I assume you can drive or fly to San Diego to do it. How else can anyone check your identity??

    Yes, you have to make deposits via snail mail. That’s how they do it and keep their overhead down so they can offer you good deals.

    I have been very happy with them all these years and one time someone cheated me out of some money in my account (as in Identity Theft) and they were very good about making it right with no cost to me.

    Right now they are updating their web site and I’m not too happy with that but I assume they’ll get their act together and make that good too after awhile.

    Remember this about the internet:
    The squeaky wheel get the grease. That is, most reviews people bother to write are because they’re mad about something. Ten or a hundred times as many are completely happy with the product or service but don’t bother writing. That’s why you’ll see sites like this with a lot of bad reviews and only a few good ones. However, considering they’re a bank and considering they have a lot of customers this is relatively few complaints. Hey, if you don’t like it go to Chase and get exorbitant fees and people who are complete dickwads to deal with! Or Bank of American or Wells Fargo! Yeah, they have NO problems at all…. So go there, you’ll love it.

    Comment by Mike W. — January 14, 2011 @ 12:03 am

  34. I wrote the above and as you can see I had a good experience with BofI until now.

    As of last month they changed their web site and it very much seems that they also changed their management and policies to become much more like the “big banks” (also known as the “crappy banks”).

    First of all their new interface sucks. It doesn’t give a “running balance” any more and doesn’t even show you the balance on the same page as your credits and debits (!??) so it is just very difficult to balance your account and see what is going on with it, any more. It seems their web master must be a moron.

    Furthermore, and equally important, they are no longer “friendly”.

    Having been a client of theirs for 7 years or so, and NEVER HAVING BOUNCED A CHECK, you’d think I could make a deposit without them holding it for 2 banking days. I made a deposit of over $1000 the other day (FROM another account of mine from which I have made MANY deposits in the past with never a problem) and yet they said they HAD to hold the deposit 2 days and could only release 10% of it to me right away.

    I wrote them back and asked them nicely to please release 20% right away based on the fact I’ve been a long time client and never bounced a check and have deposited many checks in the past from this very same account.

    They said “no”.

    There have been a few other incidents of late that have made me think this bank is no longer a “personal” “friendly” bank as it was before. This reminds me of how Chase took over WAMU and now WAMU (Chase) sucks.

    I am officially no longer recommending anyone bank with Bank of Internet, not because they’re a “scam” but simply because they are inconvenient (as you have to MAIL your deposits) but that was okay as long as they were a friendly and tolerant bank. Now it’s no longer worth the hassle and they have also recently raised their monthly surcharges to new customers, so all in all, Bank of Internet is a bank I do not recommend you bank with.

    Comment by Mike W. — February 12, 2011 @ 9:15 pm

  35. I think it very fishy that most of the “posters” with POSITIVE things to say have similar writing styles. This includes the use of parenthesis, and excessive periods.

    Comment by maxx — April 7, 2011 @ 5:07 am

  36. I was very sick and because a CD was maturing I placed it with Bank of the Internet USA.

    after a long recovery I was updating my finances and couldn’t find any proff of my account with them? Can anyone advise me how I can be sure?

    Thank You


    Comment by Edward JARRELL — June 12, 2011 @ 7:44 am

  37. I have posted some (well deserved) negative stuff about Bank Of Internet here. Since they changed management (and attitude) some time back, they are no longer as nice and friendly and good as they once were.

    However I am still banking with them since my account rates are grandfathered in, and since no other bank I know of is really any better. (BofI once was: “Better”)

    But I would like to say with all sincerity that Bank of Internet is not “a scam”. They are not out to cheat people. They just do things differently and in today’s world maybe they had to change (i.e.; become less warm and friendly in their policies and attitude) to remain viable in the world of banking.

    Their web site finally has improved as they have gotten through the growing pains of the past year. When they first changed the site it was lousy, but now it’s more user friendly. Their policies are not as pro-consumer as they once were, that’s a fact.

    But a scam? Definitely not.

    Comment by Jim — June 16, 2011 @ 12:00 pm

  38. I have banked with B of I for years, NO PROBLEMS except sometimes too hard to log on to access account information..???
    There is a home office in the Del Mar industrial area of northern San Diego county and you CAN walk in any time you like. It is a
    larger building than I would have expected. I might add that I did not have any trouble at all signing up, They havea few rules I’d
    modify a little if I could, but not any big deal. So check them out, they have saved me so much in fees and problems that it has
    been well worth it. Greg

    Comment by Greg — June 23, 2011 @ 10:51 am

  39. I really have been pretty happy with my experience of bank of internet overall.

    I do think they could improve some customer services points.

    There were a few irritating moments getting account opened, as I’m just not a big fan of being asked for personal documents, etc….but I do my business banking at wellsfargo and they have a real branches and I had to wait 1.5 hrs to do a wire transfer the other day while the girls gabbed on the phone with “customers”….so i’m not sure the grass is greener per say.

    Overall, compared to Wellsfargo tellers offering me a savings account at .5 % interest all the time, my money at bank of internet at least earns something reasonable…and the debit card is handy for nights out, since I can use any atm downtown and not walk 8 blocks to a wellsfargo.

    Comment by John Tenley — July 26, 2011 @ 11:57 am

  40. My application was denied. Now I am worried. Is Bank of Internet USA a real bank or are they just collecting your personal information?

    Comment by Sun — October 17, 2011 @ 4:49 pm

  41. BofI is not a scam. I have voiced some criticisms of them but all in all they’re still better than Chase or BofA, so much so that with BofA beginning to charge people $5/mo for use of their debit card I do recommend people come to BofI.

    Sun, you need not be worried, they are not just collecting personal info. I have banked with them for years! They used to be great, then they got really crappy for awhile, and now are back towards the middle – not as good as they used to be but better than they were for awhile. All in all I prefer them to other banks. ALL BANKS SUCK!

    Comment by Mike W. — October 19, 2011 @ 12:14 am

  42. Thank you Mike W. I have never been denied for any application so far. It was just such a shock, especially when the application was rejected within two hours. I was chasing their high interest rate. I think I can live with my current bank’s rates. It is no loss. From now on I will stick with a bank that has a branch in my area.

    Comment by Sun — October 19, 2011 @ 12:27 pm

  43. Sun, one thing others may need to understand is that I have been with them a long time so maybe if I were to apply now they wouldn’t accept me, either! In fact they probably would not! ;-D
    I am not a huge fan of their like I was for the first years I banked with them. They changed about a year or so ago and ever since that they’ve gotten a lot more “bank-like”, not as good of policies as they had before. In fact I almost quit them over several issues I’ve had since then. However, as stated above, they are still better than Chase or BofA, WF and most others. If someone finds a better one, please post it here. I liked WAMU before they became Chase but I hate Chase.

    Comment by Mike — October 20, 2011 @ 12:21 am

  44. Thank you, everyone. I will NOT transfer my CD when the mature.

    Comment by Jonell — January 7, 2012 @ 9:28 am

  45. This blog is a great example of why the Internet is so full of useless information. None of you have cited any supporting documentation for any claims good or bad. Here is the article that CNN wrote on the subject. Bank of Internet was listed as one of the BEST in the Country.

    No company is perfect, I have had accounts with several major banks…their service is all pretty slow…everyone is understaffed in a poor economy.

    Comment by Amanda Johnson — February 27, 2013 @ 11:18 am

  46. Bank of Internt is not user friendly. I have used computers since the 1980s. I own: a Laptop, a Desktop and iPad and an iPhone. I sent the necessary documentation my account was authorized, I was away on business, I eventually received a Debit card an PIN. I noticed on my Credit Union statement that BofI had inquired into my account (for transfers). I downloaded the iPhone app from itunes (no instructions there). I called to findout how to transfer funds, it had been more than 30 days so the account had been closed. They said they would send another PIN in never arrived. I called again to inqire about the PIN the account had been closed again. Screw it. I cut my BofI card up and removed the iphone app. I was thinking of investing on BofI due to a MOTLEY FOOL investment recommendation newsletter. Frankly I want a user friendlier company to bank in and invest in,

    Comment by Al Alvarez — March 7, 2013 @ 4:35 pm

  47. Gregory Garrabrants is reprehensible scum of a human being. He has made a multi-billion dollar business robbing people. I wish you the worst possible existence, Greg.

    Comment by netspend customer — February 19, 2014 @ 9:21 am

  48. I’ve never heard of B of I until seven months ago when I was trying to get apartment loans on two refi s . My loan broker (whom I’ve dealt with for over 15 years) told me about them. I still have bad marks on my credit history due to some foreclosures…. but BofI was willing to work with me. Rates were a little higher, but to be able to get loans versus waiting three more years for my credit to clear was great. I am very pleased and thankful. However, after reading these reviews, I might not be opening any checking or savings account at BofI. – Tai

    Comment by Tai S. — March 2, 2015 @ 5:31 pm

  49. I can honestly say bank of internet definitely doesn’t practice business etiquette very well. I recently opened an account, which was surprisingly to me, approved almost instantly. Cool, no problems there, as I have very bad credit. Then, I deposited my paycheck into my account, with the pre requisite 7 day waiting period for new accounts. Ok, still no harm, as I have dealt with other banks that work similarly. But…….. Now, after my check cleared and was deposited, pending the 7 day waiting period, coincidentally???? A hold has been placed on my account, with, so far, no explanation why, even after calling customer service, who stated (quote” Your account is under review, someone will reach out to you within a business day to explain this to you. You SHOULD receive an email detailing the reason for the hold.” unquote) Other than the deposit, which was already approved and authorized, no other transactions have been made with this account. So why the hold? That’s a new one on me. I did submit a complaint to the BBB though, so we will see how they like those apples.

    Comment by Damon Toney — March 16, 2016 @ 9:06 am

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